Authors: Maria Emmanouilidou, David Kreps
Addresses: Salford Business School, University of Salford, 43 The Crescent, Manchester, M5 4WT, UK. ' Salford Business School, University of Salford, 43 The Crescent, Manchester, M5 4WT, UK
Abstract: The great popularity and rapid diffusion of mobile technologies at worldwide level has also been recognised by the public sector, leading to the creation of m-government. A major challenge for m-government is accessibility – the provision of an equal service to all citizens irrespective of their psychical, mental or technical capabilities. This paper sketches the profiles of six citizen groups: Visually Impaired, Hearing Impaired, Motor Impaired, Speech Impaired, Cognitive Impaired and Elderly. M-government examples that target the aforementioned groups are discussed and a framework for accessible m-government implementation with reference to the W3C Mobile Web Best Practices is proposed.
Keywords: mobile government; accessibility; m-government; social inclusion; elderly people; older people; disabled persons; disability; mobile technologies; public sector; equal services; equality; citizen groups; visual impairments; blindness; partially sighted; hearing impairments; deafness; deaf people; motor impairments; mobility; speech impairments; cognitive impairments; learning disabilities; W3C; mobile web; m-web; best practice; World Wide Web Consortium; internet; electronic government; e-government; privacy; usability.
Electronic Government, an International Journal, 2010 Vol.7 No.3, pp.252 - 269
Published online: 06 Jun 2010 *Full-text access for editors Access for subscribers Purchase this article Comment on this article