Title: Quantifying ergonomic quality of governmental websites

Authors: Gulcin Yucel, Ahmet F. Ozok

Addresses: Department of Industrial Engineering, Istanbul Technical University, Macka, Istanbul 34367, Turkey. ' Department of Industrial Engineering, Istanbul Kultur University, Atakoy Kampusu, Bakirkoy, Istanbul 34156, Turkey

Abstract: The paper suggests an evaluation method for public e-government websites, but also in particular e-health websites based on user perspectives. To evaluate ergonomic quality of websites, attributes are defined. Since quality has several dimensions and some of these dimensions involve linguistic terms, fuzzy approach is chosen as a method for quantifying them. The evaluation method can combine linguistic variables and give an overall score of ergonomic quality of e-government services. It can also address the areas which are required to be improved.

Keywords: ergonomic quality; world wide web; internet; e-health; fuzzy linguistics; electronic healthcare; user perspectives; variables; health services; Turkey; electronic government; e-government websites; privacy; usability; ergonomics; human factors.

DOI: 10.1504/EG.2010.033590

Electronic Government, an International Journal, 2010 Vol.7 No.3, pp.233 - 251

Published online: 06 Jun 2010 *

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