Title: Healthcare knowledge transfer through a web 2.0 portal: an Austrian approach

Authors: Katharina Steininger, David Ruckel, Ewald Dannerer, Friedrich Roithmayr

Addresses: Department of Business Informatics – Information Engineering, Johannes Kepler University Linz, Altenberger Str. 69, A-4040 Linz, Austria. ' Department of Business Informatics – Information Engineering, Johannes Kepler University Linz, Altenberger Str. 69, A-4040 Linz, Austria ' St. Vinzenz Hospital Linz, Customer Support Center, Seilerstatte 4, A-4010 Linz, Austria. ' Department of Business Informatics – Information Engineering, Johannes Kepler University Linz, Altenberger Str. 69, A-4040 Linz, Austria

Abstract: The internet has become an important source of health information. However, online information can be misleading. Since it is not always easy for patients to estimate the reliability of web content, a portal supervised by medical experts can lead to more credibility. In this paper, we present a study conducted in Austria that investigates the patients| need for a web 2.0 knowledge transfer portal providing high-quality information to patients and we explain the implementation of a web 2.0 knowledge transfer portal prototype. Besides, the doctors| appraisals concerning their patients| demands and their willingness to participate in such a portal are investigated.

Keywords: knowledge management; e-health; web 2.0; healthcare knowledge transfer; health 2.0; e-knowledge; patient orientation; health information portals; hospital portals; Austria; electronic healthcare; web content; healthcare technology.

DOI: 10.1504/IJHTM.2010.033272

International Journal of Healthcare Technology and Management, 2010 Vol.11 No.1/2, pp.13 - 30

Available online: 16 May 2010 *

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