Authors: J.Y.L. Thong, C.-S. Yap, K.L. Seah
Addresses: Department of Information and Systems Management, Hong Kong University of Science and Technology, Clear Water Bay, Kowloon, Hong Kong. Department of Information Systems and Computer Science, National University of Singapore, Lower Kent Ridge Road, 119260, Singapore. #
Abstract: Business process reengineering (BPR) advocates the redesign of business processes using enabling information systems (IS) to achieve dramatic improvement in business performance. The great interest in BPR has resulted in a rapid explosion of BPR models, methodologies, tools and techniques. The plethora of published literature is huge and potentially confusing to both researchers and practitioners. This paper proposes a framework to organise the published literature. It then consolidates the various BPR methodologies, tools, techniques, and critical success factors into a generic BPR methodology that will be useful to managers interested in reengineering their firms. The consolidated BPR methodology presents a more complete approach to BPR.
Keywords: business process reengineering; information systems; methodology; tools; techniques.
International Journal of Computer Applications in Technology, 2003 Vol.17 No.1, pp.1-15
Published online: 16 Jul 2003 *Full-text access for editors Access for subscribers Purchase this article Comment on this article