Title: A study on the impact of Organisational Learning to the effectiveness of Electronic Document Management Systems

Authors: Vincent Cho

Addresses: Department of Management and Marketing, The Hong Kong Polytechnic University, Hung Hom, Hong Kong

Abstract: Recent studies on Organisational Learning (OL) drive us a re-visit to its impact on system effectiveness. With a strong OL culture, a company can face the challenges of the ever changing environments. The company may also have a better utilisation of an information system. With a survey on 500 companies using an Electronic Document Management System (EDMS) in Hong Kong, our results, with 230 valid respondents, proved that the learning orientation of a company does affect the satisfaction of employees using an EDMS and has positive impact on the performance of employees after using the system.

Keywords: system effectiveness; organisational learning; electronic document management systems; EDMS; Hong Kong; ICT; information technology; communications technology; employee performance; employee satisfaction; technology management; learning orientation.

DOI: 10.1504/IJTM.2010.032272

International Journal of Technology Management, 2010 Vol.50 No.2, pp.182 - 207

Published online: 06 Apr 2013 *

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