Title: Crisis management: a strategic and tactical leadership imperative for organisational sustainability

Authors: Sonia Taneja, Mildred Golden Pryor, Long Zhang

Addresses: Marketing and Management Department, Texas A&M University-Commerce, P.O. Box 3011, Commerce, Texas 75429, USA. ' Marketing and Management Department, Texas A&M University-Commerce, P.O. Box 3011, Commerce, Texas 75429, USA. ' Room 1703, No. 4 Building Yanyuqingyuan Garden, No. 26 Qinghemaofang Road, Haidian District, Beijing, 100085 China

Abstract: Crisis management is a strategic and tactical leadership imperative which can positively or negatively impact an organisation|s or a nation|s competitive capability and potential for long-term success, survival, and sustainability. Therefore, crisis management should be integrated into the overall strategic and tactical plans of organisations and nations. Organisational leaders should use a crisis management process which is capable of being consistent and easily replicated. In this article, the authors propose a seven step crisis management process which aligns well with the classical/traditional strategic management process. In addition, we offer an example of the integration of crisis management into an organisational strategic plan. Also, we make recommendations for future crisis management research.

Keywords: strategic planning; organisational sustainability; sustainable development; tactical leadership; competitive capability; crisis management; emergency management; sustainable strategic management.

DOI: 10.1504/IJSSM.2010.032164

International Journal of Sustainable Strategic Management, 2010 Vol.2 No.1, pp.60 - 73

Published online: 11 Mar 2010 *

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