Title: Agile professional virtual community inheritance via the adaptation of social protocols

Authors: Willy Picard

Addresses: Department of Information Technology, The Poznan University of Economics, ul. Mansfelda 4, 60-854 Poznan, Poland

Abstract: Support for human-to-human interactions over a network is still insufficient, particularly for Professional Virtual Communities (PVCs). Among other limitations, adaptation and the learning-by-experience capability of humans are not taken into account in the existing models for collaboration processes in PVCs. This paper presents a model for adaptive human collaboration. A key element of this model is the use of negotiation for the adaptation of social protocols| modelling processes. A second contribution is the proposition of various adaptation propagation strategies as a means to continuously manage the PVC inheritance.

Keywords: social protocols; professional virtual communities; web based communities; online communities; professions; learning-by-experience; adaptive human collaboration; negotiation; adaptation propagation strategies; PVC inheritance; services management; operations management; knowledge management; KM; collaborative networks.

DOI: 10.1504/IJSOM.2010.031959

International Journal of Services and Operations Management, 2010 Vol.6 No.3, pp.362 - 376

Published online: 03 Mar 2010 *

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