Authors: Alan D. Smith
Addresses: Department of Management and Marketing, Robert Morris University, Pittsburgh, PA 15219-3099, USA
Abstract: The financial credit crash of 2007 and 2008, based on various explanations of debt derivatives and housing bubbles that caused many financial institutions to lend money to those who could not repay, has its foundations in agency theory and faulty business strategy. Agency theory is the conflict of interest that may arise between the agent (the Chief Executive Officer or CEO or other managers) and the principals (shareholders). This conflict can cause the firm – and ultimately, the shareholders – to lose money. In the eyes of the shareholders, the goal of every CEO should be to maximise shareholder wealth. Agency theory comes into play when the CEO does not act in the best interest of the shareholders. Investment banks are now trying to recoup funds from homeowners, only to find out that they cannot afford the payments; they are then stuck with a foreclosed home and have to try to sell it in an economy where house values have dropped in the last year. Examples from the mortgage, financial and automotive industries are cited to illustrate certain points associated with agency theory-based problems.
Keywords: business strategies; economic recession; customer behaviour; customer relationship management; CRM; agency theory; losses; financial crisis 2007-2008; debt derivatives; housing bubbles; financial institutions; banking; loans; conflicts of interest; chief executive officers; CEOs; principals; shareholder wealth; profit maximisation; investment banks; homeowners; mortgages; foreclosures; house prices; property values; automotive firms; automobile industry; USA; United States; business information systems.
International Journal of Business Information Systems, 2010 Vol.5 No.3, pp.248 - 267
Published online: 03 Mar 2010 *Full-text access for editors Access for subscribers Purchase this article Comment on this article