Title: A new model for harmonising scores growth among multiple criteria of excellence model of EFQM: a case study in Sepahan Industrial Group Co.

Authors: Reza Farzipoor Saen

Addresses: Department of Industrial Management, Faculty of Management and Accounting, Islamic Azad University – Karaj Branch, P.O. Box 31485-313, Karaj, Iran

Abstract: The European Foundation for Quality Management (EFQM) excellence model has been used extensively and beneficially in manufacturing, banking and finance, education, management and consultancy, etc. However, EFQM may not have a strong sense of where to invest as a strategic priority or where improvement will make the biggest impact in business performance and results. The objective of this paper is to develop a mathematical model for harmonising the scores growth among nine criteria of EFQM model subject to available time, available budget, preference of decision maker (DM) and precedence constraint. To harmonise the scores growth among multiple criteria, a goal programming model is developed.

Keywords: European Foundation for Quality Management; EFQM; goal programming; harmonisation; mathematical modelling; excellence models; scores growth; multiple criteria.

DOI: 10.1504/IJSSS.2010.031469

International Journal of Society Systems Science, 2010 Vol.2 No.1, pp.100 - 108

Published online: 05 Feb 2010 *

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