Title: A framework to support performance measurement at the operative level of an organisation

Authors: Juhani Ukko, Sanna Pekkola, Hannu Rantanen

Addresses: Lappeenranta University of Technology, Lahti School of Innovation, Saimaankatu 11, FI-15140 Lahti, Finland. ' Lappeenranta University of Technology, Lahti School of Innovation, Saimaankatu 11, FI-15140 Lahti, Finland. ' Lappeenranta University of Technology, Lahti School of Innovation, Saimaankatu 11, FI-15140 Lahti, Finland

Abstract: The study focuses on performance measurement at the operative level of an organisation. Factors that improve and facilitate the performance of the operations and employees, and the use of performance measurement are examined. A framework to support performance measurement at the operative level of an organisation has been constructed. The empirical evidence of the study is based on interviews in eight organisations. The findings suggest that there are six factors that have a direct and positive influence on operative level performance measurement. The three most important factors are the linkage of performance measurement to reward, interactive communication, and understanding the linkage between an individual|s and the organisation|s targets.

Keywords: performance measurement systems; PMS; operative level; operational performance; employees; management; organisational targets; framework; reward; interactive communication; decision making.

DOI: 10.1504/IJBPM.2009.030953

International Journal of Business Performance Management, 2009 Vol.11 No.4, pp.313 - 335

Received: 18 Jan 2008
Accepted: 07 May 2009
Published online: 14 Jan 2010 *

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