Article: Internal factors affecting the adoption and use of government websites Journal: Electronic Government, an International Journal (EG) 2010 Vol.7 No.2 pp.120 - 136 Abstract: The purpose of this paper is to identify internal factors within government that affect the adoption and use of government websites. A conceptual framework, based on a literature review, guides the analysis of open-ended questionnaire responses from internal government and community workers involved in the administration of six community municipal portals in the province of Ontario, Canada. Findings suggest that key internal factors have a positive impact on the design and implementation of community municipal portals: cooperative partnerships, sound governance structures, strong leadership, effective systems development, sustainable funding and sound marketing. The ability to implement a clear and strong strategic direction is a central theme that ties these factors together. Recommendations for practitioners and managers are suggested. Findings extend previous research and highlight the importance for governments to be conscious of the internal contextual factors that affect their websites| usage. Inderscience Publishers - linking academia, business and industry through research

Title: Internal factors affecting the adoption and use of government websites

Authors: Brian Detlor, Maureen E. Hupfer, Umar Ruhi

Addresses: DeGroote School of Business, McMaster University, 1280 Main Street West, Hamilton, Ontario L8S 4M4, Canada. ' DeGroote School of Business, McMaster University, 1280 Main Street West, Hamilton, Ontario L8S 4M4, Canada. ' Telfer School of Management, University of Ottawa, 55 Laurier Ave E., Ottawa, Ontario K1N 6N5, Canada

Abstract: The purpose of this paper is to identify internal factors within government that affect the adoption and use of government websites. A conceptual framework, based on a literature review, guides the analysis of open-ended questionnaire responses from internal government and community workers involved in the administration of six community municipal portals in the province of Ontario, Canada. Findings suggest that key internal factors have a positive impact on the design and implementation of community municipal portals: cooperative partnerships, sound governance structures, strong leadership, effective systems development, sustainable funding and sound marketing. The ability to implement a clear and strong strategic direction is a central theme that ties these factors together. Recommendations for practitioners and managers are suggested. Findings extend previous research and highlight the importance for governments to be conscious of the internal contextual factors that affect their websites| usage.

Keywords: electronic government; world wide web; internet; websites; e-government; internal contextual factors; community workers; municipal portals; Ontario; Canada; partnerships; governance structures; leadership; systems development; funding; marketing; strategic planning; managers; website implementation.

DOI: 10.1504/EG.2010.030923

Electronic Government, an International Journal, 2010 Vol.7 No.2, pp.120 - 136

Published online: 12 Jan 2010 *

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Title: Internal factors affecting the adoption and use of government websites

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