Title: An investigation into the dimensions of training effectiveness on post training outcomes of quality management system

Authors: Teoh Cheng Inn, Suhaiza Zailani, T. Ramayah, Yudi Fernando

Addresses: School of Management, Universiti Sains Malaysia, 11800 Penang, Malaysia. ' School of Management, Universiti Sains Malaysia, 11800 Penang, Malaysia. ' School of Management, Universiti Sains Malaysia, 11800 Penang, Malaysia. ' School of Management, Universiti Sains Malaysia, 11800 Penang, Malaysia

Abstract: Training seems to develop a positive orientation to the employees and uplifting organisations performance. It is, therefore, important to understand the extent to which these characteristics of training effectiveness on post training outcomes of quality management system (QMS). The population of this study comprises employees across any industries and hierarchy in the organisations with established QMS and certified to ISO 9001:2000 or ISO/TS1 6949:2002. Results revealed that training infrastructure, training feedback, training documentation, training schedule and external training influences the effectiveness of QMS training in both the knowledge gained (learning effectiveness) and application of it on the job (application effectiveness) except for external training which shows no influence in the application side of QMS training effectiveness in manufacturing organisation in Penang. This shows that all the variables have to be taken into consideration for future QMS training and more consideration required in hiring external trainer to conduct training.

Keywords: ISO 9001:2000; quality management systems; QMS; training effectiveness; post training outcomes; Malaysia; quality standards; manufacturing industry; training infrastructure; training feedback; training documentation; training schedule; external training.

DOI: 10.1504/IJPQM.2010.030741

International Journal of Productivity and Quality Management, 2010 Vol.5 No.2, pp.171 - 199

Available online: 01 Jan 2010 *

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