Authors: Susan Sproule, Norm Archer
Addresses: McMaster University, 1280 Main Street West, Hamilton, Ontario L8S 4M4, Canada. ' McMaster University, 1280 Main Street West, Hamilton, Ontario L8S 4M4, Canada
Abstract: Identity theft and fraud are an increasing concern to consumers who interact with online businesses routinely. This paper presents a process-oriented model of consumer identity theft and fraud, and reports on a 2008 survey of Canadian consumers. Results are reported in standard categories of fraud: credit card, existing accounts, new accounts, and other fraud. We found that 20% of participants have stopped or reduced online shopping, and 9% have stopped or reduced online banking activities. These findings are of concern to business and government since, if consumers stop doing business online, the productivity benefits of e-business will not be realised.
Keywords: identity theft; identity fraud; Canada; consumers; online business; electronic commerce; credit cards; banking; online banking; electronic banking; e-banking; online shopping; e-business; electronic business; business governance; business ethics; economic crime prevention.
International Journal of Business Governance and Ethics, 2010 Vol.5 No.1/2, pp.51 - 63
Available online: 30 Nov 2009 *Full-text access for editors Access for subscribers Purchase this article Comment on this article