Title: From bureaucratic forms towards team-based knowledge work systems: implications for human resource management

Authors: Niclas L. Erhardt, Carlos Martin-Rios, Sean A. Way

Addresses: School of Business, The University of Maine, D.P. Corbett Business Building, Orono, ME 04469-5723, USA. ' School of Management, University Carlos III of Madrid, Getafe, Madrid, 28903, Spain. ' School of Hotel Administration, Cornell University, Ithaca, NY 14853, USA

Abstract: Teamwork as knowledge integrating mechanisms is critical for firms pursuing a knowledge driven strategy (Grant, 1996b); yet, theoretical and empirical research regarding how to manage knowledge processes in team settings remains limited in the strategic human resource management (SHRM) field. This paper builds on the knowledge work and SHRM literatures. We outline key knowledge processes including knowledge sharing, knowledge creation and team learning. A team-based HRM system is demarcated that aims to foster knowledge work. Four key HR practices are discussed including knowledge staffing, knowledge-based performance management, fostering of shared leadership and trust building. The paper identifies key challenges for HRM and addresses areas for future research.

Keywords: knowledge work; teams; human resource management; strategic HRM; knowledge management; effective learning; teamwork; knowledge sharing; knowledge creation; team learning; knowledge staffing; performance management; shared leadership; trust building.

DOI: 10.1504/IJCENT.2009.029287

International Journal of Collaborative Enterprise, 2009 Vol.1 No.2, pp.160 - 179

Published online: 18 Nov 2009 *

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