Title: Evaluating electronic banking systems in developing nations through Analytic Hierarchy Process model: a case study

Authors: Ehsan Rasolinezhad

Addresses: 1st Floor, 150 West Street, 1st Square of Tehranpars, Tehran, Iran

Abstract: Since the beginning of the late 1970s an impressive number of innovative electronic banking systems have been developed and tested commercially. One of the most important issues with respect to these innovations is the choosing best electronic banking method. The aim of this paper is to rank five electronic banking methods comprising ATM banking, Phone banking, Internet banking, Mobile banking and SMS banking in Iran as a case study of developing nations using Analytic Hierarchy Process (AHP) model, which is a quantitative method of decision making. Our findings suggest that ATM banking has the highest performance in Iran among others.

Keywords: electronic banking; socioeconomic factors; security factors; technological factors; bank remark factors; e-banking; online banking; analytical hierarchy process; AHP; ATM banking; telephone banking; phone banking; internet banking; mobile banking; m-banking SMS banking; Iran; developing countries.

DOI: 10.1504/IJEF.2009.028974

International Journal of Electronic Finance, 2009 Vol.3 No.4, pp.325 - 338

Published online: 16 Oct 2009 *

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