Title: Survey of Greek e-Government services and assessment for SMEs

Authors: Vassilios Tzoumis, Nikos Manouselis, Charalampos Z. Patrikakis

Addresses: Fixed Mobile Convergence Products Section, Product Marketing Department, COSMOTE-Mobile Telecommunications S.A., 44 Kifissias Avenue, Maroussi 151 25, Athens, Greece. ' Informatics Laboratory, Division of Informatics, Mathematics and Statistics, Department of Science, Agricultural University of Athens, 75 Iera Odos Str., 11855, Athens, Greece. ' Informatics Laboratory, Division of Informatics, Mathematics and Statistics, Department of Science, Agricultural University of Athens, 75 Iera Odos Str., 11855, Athens, Greece

Abstract: The objective of this paper is the analysis and evaluation of e-Government (e-Gov) Services for Small And Medium Enterprises (SMEs). For this purpose, a survey for e-Gov services in Greece is carried out. The analysis and the classification of a sample of 56 e-Gov services is based on e-Government Metadata Standard (e-GMS) for SMEs, through the representation of their characteristics according to specific dimensions. Furthermore, the importance and the relevance of e-Gov services for the business operation are examined, while all services are classified according to SMEs| needs. Through this analysis, conclusions about the existence and relevance of Greek e-Gov services for SMEs are made. In addition, future improvements for the evolution of e-Gov services in Greece are proposed.

Keywords: e-gov services; rural e-government; SMEs; small and medium-sized enterprises; rural areas; metadata; Greece.

DOI: 10.1504/IJED.2009.028544

International Journal of Electronic Democracy, 2009 Vol.1 No.2, pp.149 - 169

Published online: 18 Sep 2009 *

Full-text access for editors Access for subscribers Purchase this article Comment on this article