Title: Organisational readiness assessment framework and model for knowledge management – application for manufacturing supply chain

Authors: S. Nagarajan, K. Ganesh, Balan Sundarakani

Addresses: Department of Mechanical Engineering, Vickram College of Engineering Enathi, Sivagangai, Madurai – 630561, India. ' Integrated Supply Chain, Manufacturing Industry Solutions Unit, Tata Consultancy Services Limited, Vikhroli West, Mumbai – 400079, India. ' Faculty of Business and Management, University of Wollongong in Dubai, Block 14, Knowledge Village, P.O. Box 20183, Dubai, UAE

Abstract: Organisations need to concede that changes are happening and should acclimatise to them. Readiness is allied with change. Readiness is based on a subjective feeling or a perceived ability. Readiness tends to be conceptualised as a state where a person/organisation is assessed as ready or not ready. This paper highlights on importance of the readiness of organisation towards the knowledge management (KM) solution and a readiness assessment approach has been developed to access the readiness of people, process and technology before the adoption of KM. The element |people| includes customers as a key member and the framework has developed with the perspective of customer relationship. A readiness assessment framework and approach for KM has been devised for a case study of textile machinery manufacturing organisation and it is also generalised for typical manufacturing industry of India.

Keywords: knowledge management; KM; readiness assessment framework; readiness assessment models; customer relationship management; CRM; textile machinery manufacturing; manufacturing supply chains; supply chain management; SCM; India.

DOI: 10.1504/IJECRM.2009.027953

International Journal of Electronic Customer Relationship Management, 2009 Vol.3 No.3, pp.264 - 280

Published online: 22 Aug 2009 *

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