Title: Training outsourcing in Indian telecom sector: critical success factors

Authors: Bikramjit Rishi, Sita Mishra

Addresses: Institute of Management Technology (IMT) Raj Nagar, Hapur Road. Ghaziabad – India. ' Institute of Management Technology (IMT) Raj Nagar, Hapur Road. Ghaziabad – India

Abstract: A rising trend in Human Resource Development (HRD) in recent years has seen a steady growth in the number of training tasks being undertaken by external providers. This paper explores the impetus for outsourcing training in telecom industry across National Capital Region (NCR) and highlights the importance of identifying the critical factors for the successful training outsourcing. The study concludes that the organisations must take care of performance consistency, organisation capabilities, innovations in evaluation process and proactive measures are the major critical factors so that they can achieve the objectives of the training outsourcing.

Keywords: instructor-led training; NCR; National Capital Region; organisational capabilities; proactive measures; product assessment; training outsourcing; vILT; virtual ILT; human resource development; HRD; telecoms; telecommunications industry; critical success factors.

DOI: 10.1504/IJICBM.2009.027183

International Journal of Indian Culture and Business Management, 2009 Vol.2 No.6, pp.670 - 685

Published online: 17 Jul 2009 *

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