Authors: Fatemeh (Mariam) Zahedi
Addresses: School of Business Administration, University of Wisconsin Milwaukee, Milwaukee, WI 53201, USA
Abstract: This paper suggests using quality information systems as a unifying framework for synthesising the behaviour and technical aspects of information systems. To this end, we review the major historical developments in total quality management (TQM) and define quality information systems as information systems in which TQM concepts and techniques are applied. Quality information systems are compared and contrasted with traditional information systems in order to highlight the impact of using quality concepts in information systems.
Keywords: total quality management; TQM; quality information systems.
International Journal of Technology Management, 1998 Vol.16 No.4/5/6, pp.446-465
Published online: 04 Jul 2003 *Full-text access for editors Access for subscribers Purchase this article Comment on this article