Authors: Amrik S. Sohal, Edmund Lu
Addresses: Quality Management Research Unit, Department of Management, Faculty of Business and Economics, Monash University, P.O. Box 197, Caulfield, East VIC 3145, Australia. Quality Management Research Unit, Department of Management, Faculty of Business and Economics, Monash University, P.O. Box 197, Caulfield East VIC 3145, Australia
Abstract: This article discusses the implementation of Total Quality Management (TQM) in a company, which manufactures high-technology instruments. It illustrates the experiences common to many organisations that have tried several different approaches to TQM, often without much success. In several frank interviews, employees at various levels of the organisation discussed their experiences and perceptions of TQM, the reasons why previous programs were not as successful, and why they believe they have finally found the right formula.
Keywords: Total Quality Management; TQM; continuous improvement; implementation; quality leadership; high-technology manufacturing.
International Journal of Technology Management, 1998 Vol.16 No.4/5/6, pp.336-357
Published online: 04 Jul 2003 *Full-text access for editors Access for subscribers Purchase this article Comment on this article