Authors: Jaideep Motwani, Ronald Marinch, Glenn Pitman, Deborah Schilker
Addresses: F.E. Seidman School of Business, Grand Valley State University, 301 West Fulton, #510 Grand Rapids, MI 49504, USA. F.E. Seidman School of Business, Grand Valley State University, 301 West Fulton, #510 Grand Rapids, MI 49504, USA. Dean and Professor of Management, State University of New York at Binghampton, Binghampton, NY 13902, USA. Consultant, Logistic Concepts, Grandville, M149418, USA
Abstract: This paper examines the practice of total quality management in the US Department of Defense. Specifically, this paper addresses the total quality management process, philosophy, concepts, attributes, and the problems encountered by the Department of Defense in its implementation efforts. Issues related to quality and the defence industry which need to be addressed in the future are also suggested.
Keywords: TQM; defence; implementation; research agenda; total quality management.
International Journal of Technology Management, 1998 Vol.16 No.4/5/6, pp.433-445
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