Title: Technology acceptance in public sector: an empirical study of a Knowledge Management System in Kaohsiung City Government

Authors: Pin-Yu Chu, Tai-Zu Wu, Chien-Hao Lee

Addresses: Taiwan Electronic Governance Research Center, Department of Public Administration, National Chengchi University, No. 64, Sec. 2, ZhiNan Rd., Wenshan District, Taipei City 11605, Taiwan, ROC. ' Department of Business Administration, Cheng-Shiu Technology University, Taiwan, ROC. ' Institute of Public Affairs Management, National Sun Yat-sen University, Taiwan, ROC

Abstract: This research investigates the applicability of the extended Technology Acceptance Model (TAM) to user acceptance of a Knowledge Management System (KMS) in the public sector. Significant positive relationships between perceived usefulness, ease of use, behavioural intention, and behaviour were consistent with previous research results. The observed mediating role of perceived usefulness in the relationship between ease of use and behavioural usage was also in consonance with earlier findings of similar research in the private sector. Cognitive instrumental processes, including job relevance, output quality, result demonstrability, and perceived ease of use significantly affect perceived usefulness. Policy implications and recommendations for promoting KMSs in the public sector are further discussed.

Keywords: electronic government; KM; knowledge management; extended TAM; technology acceptance model; public sector; Taiwan; e-government; public sector; perceived usefulness; ease of use; behavioural intention; behaviour.

DOI: 10.1504/IJMDM.2009.026682

International Journal of Management and Decision Making, 2009 Vol.10 No.5/6, pp.341 - 358

Published online: 23 Jun 2009 *

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