Title: TQM, strategic management and business process re-engineering: the future challenge

Authors: Abbass F. Alkhafaji, Mohamed A. Youssef, Ron Sardessia

Addresses: Department of Management, Slippery Rock University, Slippery Rock, PA 16057, USA. Department of Management and Decision Sciences, School of Business and Entrepreneurship, Norfolk State University, Norfolk, VA 23504, USA. University of Houston, Victoria, 2506 E Red River, Victoria, TX 77901, USA

Abstract: American industry was forced to realise that, in order to succeed in today|s global market, they must produce high quality products. This paper addresses the importance of integrating TQM, strategic management and business process re-engineering. It also shows how US commitment to quality is paying off. Finally, the paper discusses the impact of quality on US industry both today and in the future.

Keywords: TQM; BPR; strategic management; total quality management; business process reengineering.

DOI: 10.1504/IJTM.1998.002665

International Journal of Technology Management, 1998 Vol.16 No.4/5/6, pp.383-392

Available online: 04 Jul 2003 *

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