Title: Relating quality and innovation: an exploration

Authors: Pak Tee Ng

Addresses: National Institute of Education, Nanyang Technological University, 1 Nanyang Walk, Singapore 637616, Republic of Singapore

Abstract: Although the issues of quality and innovation have been dealt with extensively from different perspectives, studies on the relationship between these two concepts are few. This paper presents a brief review of the research done in linking quality and innovation and explores some possible ways of doing so. In particular, it suggests that a common denominator for quality and innovation is customer value and a common platform for them is organisational learning. It also suggests that it is possible to take a quality approach towards the innovation process and an innovation approach towards the quality process. This paper serves as a |prologue| or |foreword| to the journal, inviting more discussion on the issue of the relationship between quality and innovation.

Keywords: quality; innovation; relationship; customer value; organisational learning; learning organisations.

DOI: 10.1504/IJQI.2009.026460

International Journal of Quality and Innovation, 2009 Vol.1 No.1, pp.3 - 15

Published online: 11 Jun 2009 *

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