Title: Recent trends and developments in e-banking in an underdeveloped nation – an empirical study
Authors: Jiaqin Yang, Kh Tanveer Ahmed
Addresses: Management Department, Georgia College & State University, Milledgeville, GA 31061, USA. ' Management Department, Georgia College & State University, Milledgeville, GA 31061, USA
Abstract: This paper describes a case study about the major issues and challenges in the development of the electronic banking (e-banking) industry of a relatively underdeveloped nation. This research shows that even in many less developed nations, the application of e-banking can help their local banks reduce operating costs and provide a better and fast service to their customers. The research objectives are to investigate the current trends and developments in e-banking and provide managerial insights for the banking industry in those underdeveloped nations. The collected data are examined through statistical analysis tools. Managerial implications are discussed with suggestions for future research.
Keywords: electronic banking; e-banking; empirical study; developing countries.
International Journal of Electronic Finance, 2009 Vol.3 No.2, pp.115 - 132
Published online: 07 Jun 2009 *Full-text access for editors Access for subscribers Purchase this article Comment on this article