Authors: Sanjay Mohapatra
Addresses: Xavier Institute of Management, Bhubaneswar 751013, India
Abstract: This paper discusses about automation of business processes in healthcare system. Increasing population puts tremendous pressure on the hospital management to improve their efficiency while maintaining quality of services to patients. Automation of healthcare services has been used as a strategy to meet objectives of providing quality of services as well for providing information across all the departments in a seamless manner. The methodology adopted was primary data collection through interviews with staff, doctors and administration department of a hospital. It is observed that automation enhances efficiency in patient handling and also provide satisfactory solutions to the patients.
Keywords: electronic healthcare; hospital information systems; e-healthcare; healthcare technology; business processes; hospital management; quality of service; QoS; healthcare services; hospital administration; patient care data; patient records; information technology; India.
International Journal of Electronic Healthcare, 2009 Vol.5 No.1, pp.87 - 98
Available online: 05 Jun 2009 *Full-text access for editors Access for subscribers Purchase this article Comment on this article