Title: Developing supply chain information sharing through semantic interoperability
Authors: Sari Uusipaavalniemi, Irina Peltomaa, Heli Helaakoski, Harri Haapasalo
Addresses: Department of Industrial Engineering and Management, University of Oulu, P.O. Box 4610, Oulu, FI-90014, Finland. ' VTT Technical Research Centre of Finland, P.O. Box 3, FI 92101 Raahe, Finland. ' VTT Technical Research Centre of Finland, P.O. Box 3, FI 92101 Raahe, Finland. ' Department of Industrial Engineering and Management, University of Oulu, P.O. Box 4610, FI-90014 University of Oulu, Finland
Abstract: This study addresses information sharing in service context through supply chain management and technological perspectives. The aim is to illustrate challenges in service supply chain information sharing and highlight the role of semantic technologies in dealing with them. Through a qualitative case study looking at a maintenance service supply chain, problem areas in information sharing are identified and semantic integration model to address them is presented. The effects of the developed model on supply chain performance are discussed. Maintenance services are a novel application area for semantic technologies. The research also addresses the research gap concerning service supply chains and information sharing in them.
Keywords: enterprise development; information sharing; interoperability; maintenance services; semantic integration; small and medium-sized enterprises; SMES; supply chain performance; supply chain management; SCM.
International Journal of Management and Enterprise Development, 2009 Vol.7 No.2, pp.125 - 141
Published online: 25 May 2009 *Full-text access for editors Access for subscribers Purchase this article Comment on this article