Authors: David J. Sumanth, Vincent K. Omachonu, Mario G. Beruvides
Addresses: Professor and Director, Productivity Research Group, Department of Industrial Engineering, University of Miami, Florida 33124, USA. ' Assistant Professor, Department of Industrial Engineering, University of Miami, Miami, Florida 33124, USA. ' Engineer, Ciba-Geigy Corporation, Miami, Florida 33142, USA
Abstract: With the rapid growth in employment in the service economies of the world, we are increasingly facing the challenge of measuring and improving the productivity of white-collar and knowledge work. In reviewing the state of the art in research in this field, the authors have found a lack of synthesis of opinion and research-based concepts that could form the basis of an agenda for present and future research on white-collar and knowledge-work productivity. In order to develop such a synthesis, they have compiled a |state-of-the-art matrix| of the open literature, presented here, which identifies the main research issues and challenges.
Keywords: white-collar work; knowledge work; productivity research; productivity measurement; state-of-the-art matrix; services.
International Journal of Technology Management, 1990 Vol.5 No.3, pp.337 - 355
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