Title: Aircraft parking for passenger services at Scandinavian Airlines: an organizational study in using early decision support technology

Authors: Sven-Eric Andersson, Soren Boye, Gert Mikkelsen

Addresses: SAS, Sweden. ' SAS, Sewden. ' pms a/s, Denmark

Abstract: Almost ten years ago, Scandinavian Airlines achieved a remarkable turnaround from unprofitability and loss of market share. One of the 100 projects then pursued aimed at improving ground services at Copenhagen Airport. Many passengers in transfer had to walk too far in the terminal building. The objective of the project was to develop the aircraft parking planning routines, so that planes with many transfer passengers were parked at gates close by. After some gradual improvements, a planning system named ARGUS was developed. The system is run nightly, producing an optimal aircraft parking plan for the next day. Recent development includes user interaction tools, enabling parking planners to combine their knowledge of the present decision situation with the analytical capabilities of the system. The implementation of ARGUS has called for attention to organizational factors, in particular the degree of allowing the system making decisions ahead of the responsible users.

Keywords: airport parking; ARGUS; decision support technology; SAS; Scandinavian Airlines; passenger services; passenger transfer; aircraft parking planning.

DOI: 10.1504/IJTM.1992.025744

International Journal of Technology Management, 1992 Vol.7 No.6/7/8, pp.508 - 520

Published online: 24 May 2009 *

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