Title: Management of change in telecommunications: a cultural approach

Authors: Fredric William Swierczek

Addresses: School of Management, Asian Institute of Technology (AIT), Km. 42 Paholyothin Highway, Klong Luang, Pathumthani 12120, Thailand

Abstract: Telecommunications companies and agencies are subject to continuous changes from external sources in the form of government policies, such as deregulation, privatization or diversiture from new technologies, or public demands for better services. Telecommunication organizations tend to have very reactive cultures. In this paper an approach is suggested for managing change successfully in the organizations which is based on creating a culture of change through participation, involvement and team building. A case study is used and the responses of two different groups of international managers are explored.

Keywords: Asian culture; organisation change; team building; telecommunications; change management; Asia.

DOI: 10.1504/IJTM.1992.025734

International Journal of Technology Management, 1992 Vol.7 No.6/7/8, pp.409 - 423

Published online: 24 May 2009 *

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