Title: A framework for GSS evaluation: an organizational perspective

Authors: Hsi-Peng Lu

Addresses: Associate Professor of Information Management, National Taiwan Institute of Technology, Taipei, Taiwan, Republic of China.

Abstract: While the number of Group Support System applications is growing rapidly, current research on system evaluation is fragmented and limited. A framework for GSS evaluation at least serves three purposes: validation (to ensure the GSS does what users intended it to do), design (to improve the design, development and implication of GSS), and decision making (to improve and understand how a group of people make decisions). This paper proposes a framework of GSS evaluation from an organizational perspective to meet the above three aims, and provides a theoretical base that integrates and supports current and future empirical efforts.

Keywords: acceptance; organisational change; GSS evaluation; validation; group support systems; decision making.

DOI: 10.1504/IJTM.1996.025491

International Journal of Technology Management, 1996 Vol.12 No.2, pp.221 - 230

Published online: 22 May 2009 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article