Title: Managing for quality: the strategic issues

Authors: M. Wilcox, B.G. Dale, R.J. Boaden, R.E. McQuater

Addresses: Newcastle Business School, University of Northumbria, Newcastle, UK. ' Quality Management Centre, Manchester School of Management, UMIST, Manchester, UK. ' Quality Management Centre, Manchester School of Management, UMIST, Manchester, UK. ' Quality Management Centre, Manchester School of Management, UMIST, Manchester, UK.

Abstract: This paper reports the findings of a research study with the theme being the integration and development of Total Quality Management (TQM). From detailed case study work carried out in six organizations, a five-part categorization has been developed which highlights the restraining forces in the process of integrating TQM into the business planning process. This categorization is summarized in this paper, which also gives two case histories of how quality improvement has been integrated with business plans. Amongst the main findings of the study are that TQM will be difficult to sustain if it is not integrated with the business planning process of the organization.

Keywords: business units; total quality management; policy; TQM integration; business planning; quality improvement.

DOI: 10.1504/IJTM.1996.025480

International Journal of Technology Management, 1996 Vol.12 No.1, pp.59 - 74

Available online: 22 May 2009 *

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