Title: Performance appraisals and the strategic development of the professional intellect within non-profits

Authors: Jodi A. Potter, Alan D. Smith

Addresses: Department of Management and Marketing, Robert Morris University, Pittsburgh, PA 15219-3099, USA. ' Department of Management and Marketing, Robert Morris University, Pittsburgh, PA 15219-3099, USA

Abstract: A performance review is a method in which the performance of an employee is evaluated. This evaluation can cover business topics such as cost, time, quantity and quality. Performance reviews have been created in order to measure the results of every employee|s work actions within an organisation. Performance reviews, if used wisely, should allow management to help align their organisational infrastructure whenever possible around the development of the professional intellect. In this paper, a discussion of different performance reviews in two large non-profit organisations associated with the Pittsburgh metropolitan area, both in terms of its delivery system and how management evaluates them for rewarding the growth of the professional intellect is discussed. Advantages and disadvantages of using a performance review systems in non-profit organisations are outlined and recommendations made.

Keywords: case study; non-profit organisations; performance appraisals; professional intellect; service quality; strategic development; employee performance; performance reviews.

DOI: 10.1504/IJMIE.2009.025275

International Journal of Management in Education, 2009 Vol.3 No.2, pp.188 - 203

Published online: 18 May 2009 *

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