Title: Development of competency model for quality specialists

Authors: Dong-Shang Chang, Hsuan-Yueh Chen, Chin-Tsang Ho, Iuan-Yuan Lu

Addresses: Department of Business Administration, National Central University, No. 300, Jungda Road, Jhongli City, Taoyuan, Taiwan 320, ROC. ' Department of Business Administration, National Central University, 10th Floor, No. 75, Sector 2, Roosevelt Road, Taipei, Taiwan, ROC. ' Department of Accounting and Information Technology, National Chung Cheng University, 3rd Floor, No. 95, Sector 2, Roosevelt Road, Taipei, Taiwan, ROC. ' Department of Business Administration, National Sun Yat-sen University, No. 70, Lienhai Road, Kaohsiung 80424, Taiwan, ROC

Abstract: This article focuses on the development of a competency model of quality specialists. First, it provides a competency model for quality specialists to apply several qualitative methods to build a model. Second, after formally conducting tests with scales, use an exploratory factor analysis to refine and to construct a validity of the scale. The results show three major competency groups among quality specialists of small and medium enterprises. Finally, a confirmatory factor analysis is applied to test the goodness of the fitness of the proposed competency model. The practical application to recruit, serve as educational training and career development for quality specialists.

Keywords: competency models; quality specialists; confirmatory factor analysis; enterprise development; SMEs; small and medium-sized enterprises; quality management.

DOI: 10.1504/IJMED.2009.025266

International Journal of Management and Enterprise Development, 2009 Vol.7 No.1, pp.65 - 85

Published online: 18 May 2009 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article