Title: Selecting performance measurement systems: matching a supply chain's requirements

Authors: Alessandro Brun, Kamal Fahmy Salama, Marco Gerosa

Addresses: Department of Management, Economics and Industrial Engineering, Politecnico di Milano, Via G. Colombo, 40 20133 Milano, Italy. ' Department of Management, Economics and Industrial Engineering, Politecnico di Milano, Via G. Colombo, 40 20133 Milano, Italy. ' Department of Management, Economics and Industrial Engineering, Politecnico di Milano, Via G. Colombo, 40 20133 Milano, Italy

Abstract: The purpose of the paper is to provide a framework for the selection of the right Performance Measurement System (PMS) for different Supply Chain (SC) typologies. The literature on PMSs belonging to the class of |nonfinancial and SC-oriented frameworks| is critically reviewed. Frameworks are classified according to four drivers. The developed model identifies the features of a PMS to match with SC requirements. The model is tested on ten case studies, confirming a lack of SC orientation in PMSs and suggesting guidelines to effectively reposition the features of PMSs according to SCs| features. The paper represents a useful tool for companies to re-align PMSs to their strategic requirements, which nowadays go beyond the single company|s boundaries. It also fulfils the lack in the literature of driving the selection of SC-oriented PMSs, which tend to be difficult to implement or generic. [Submitted 16 July 2007; Revised 01 July 2008; Revised 24 November 2008; Accepted 27 November 2008]

Keywords: performance measurement systems; PMS; supply chain management; SCM; evaluation; bargaining power balance; BPB; supply chain coupling; SCC; implementation; strategic impact; objectivity; completeness; supply chain performance.

DOI: 10.1504/EJIE.2009.025051

European Journal of Industrial Engineering, 2009 Vol.3 No.3, pp.336 - 362

Published online: 10 May 2009 *

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