Title: A conceptual framework for measuring public value of enterprise applications
Authors: Niraj Prakash, Mahadeo Jaiswal, Umesh Gulla
Addresses: SAP India Pvt. Ltd., Great Eastern Centre, 70, Nehru Place, New Delhi, 110019, India. ' Management Development Institute (MDI), Gurgaon, 122001, India. ' University School of Management Studies, GGS Indraprastha University, Kashmere Gate, Delhi, 110006, India
Abstract: Despite several evaluation models of IS, there is little by way of frameworks measuring value of enterprise applications in the public sector and government organisations. This paper proposes a conceptual framework that fills this need. The methodology used is literature survey on IS business value, public value of IS and value of enterprise applications. The framework recommends three dimensions – constituent service, productivity and political consideration, along with their measures, that constitute public value of enterprise applications. It provides a new multidimensional public value measurement that can be applied for assessing the impact of enterprise applications in the public sector and government organisations.
Keywords: public value; enterprise applications; IT/IS; e-government; electronic government; information technology; information systems; constituent services; productivity; political consideration; value measurement; public sector.
Electronic Government, an International Journal, 2009 Vol.6 No.3, pp.307 - 326
Published online: 05 May 2009 *
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