Title: A conceptual framework for measuring public value of enterprise applications

Authors: Niraj Prakash, Mahadeo Jaiswal, Umesh Gulla

Addresses: SAP India Pvt. Ltd., Great Eastern Centre, 70, Nehru Place, New Delhi, 110019, India. ' Management Development Institute (MDI), Gurgaon, 122001, India. ' University School of Management Studies, GGS Indraprastha University, Kashmere Gate, Delhi, 110006, India

Abstract: Despite several evaluation models of IS, there is little by way of frameworks measuring value of enterprise applications in the public sector and government organisations. This paper proposes a conceptual framework that fills this need. The methodology used is literature survey on IS business value, public value of IS and value of enterprise applications. The framework recommends three dimensions – constituent service, productivity and political consideration, along with their measures, that constitute public value of enterprise applications. It provides a new multidimensional public value measurement that can be applied for assessing the impact of enterprise applications in the public sector and government organisations.

Keywords: public value; enterprise applications; IT/IS; e-government; electronic government; information technology; information systems; constituent services; productivity; political consideration; value measurement; public sector.

DOI: 10.1504/EG.2009.024947

Electronic Government, an International Journal, 2009 Vol.6 No.3, pp.307 - 326

Published online: 05 May 2009 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article