Title: Evaluating the usability of developing countries' e-government sites: a user perspective

Authors: Jyoti Choudrie, Jawad Wisal, Gheorghita Ghinea

Addresses: University of Hertfordshire, Business School, DeHavilland Campus, College Lane, Hatfield, Hertfordshire, AL10 9AB, UK. ' University of Hertfordshire, Business School, DeHavilland Campus, College Lane, Hatfield, Hertfordshire, AL10 9AB, UK. ' School of Information Systems, Computing and Mathematics, Brunel University, Uxbridge, Middlesex, UB8 3PH, UK

Abstract: Government websites of developing countries are pertinent since they are part of the e-government efforts occurring on a global scale. The aim of this research is to investigate the usability issues of government web portals of developing countries. The data was collected from a diverse range of respondents. The main contribution of this paper is to identify the usability issues when implementing government web portals. This is pertinent as web portals are the only feature and source of information that people from various locations will obtain prior to visiting the country and may be a decisive factor for an individual.

Keywords: e-government; developing countries; usability; government portals; electronic government; government websites.

DOI: 10.1504/EG.2009.024944

Electronic Government, an International Journal, 2009 Vol.6 No.3, pp.265 - 281

Published online: 05 May 2009 *

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