Title: User aspects of electronic and mobile government: results from a review of current research

Authors: Huijuan Wu, A. Ant Ozok, Ayse P. Gurses, June Wei

Addresses: Department of Information Systems, University of Maryland, Baltimore County, 1000 Hilltop Circle, Baltimore, MD, 21250, USA. ' Department of Information Systems, University of Maryland, Baltimore County, 1000 Hilltop Circle, Baltimore, MD, 21250, USA. ' Department of Anesthesiology and Critical Care Medicine, The Johns Hopkins University, 1909 Thames Street – 2nd Floor, Baltimore, MD, 21231, USA. ' College of Business, University of West Florida, Pensacola, FL, 32514, USA

Abstract: In this paper, the current literature was examined from the perspectives of usability and user aspects concerning electronic and mobile government (m-government) applications and services. The current and prospective application domains of e-government and m-government were analysed and current limitations were determined. Based on the literature, user interface design issues are highly significant for e-government and m-government success. Additionally, the prospects of e-government especially in healthcare area were very strong and due to the high number of conveniences it offered, m-government and corresponding user studies are expected to increase dramatically in the near future.

Keywords: electronic government; e-government; mobile government; m-government; usability; user study; healthcare.

DOI: 10.1504/EG.2009.024942

Electronic Government, an International Journal, 2009 Vol.6 No.3, pp.233 - 251

Published online: 05 May 2009 *

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