Title: A product-based emergency knowledge management model

Authors: Qing-quan Wang, Li-li Rong

Addresses: Institute of System Engineering, Dalian University of Technology, Dalian, China. ' Institute of System Engineering, Dalian University of Technology, Dalian, China

Abstract: In complex and changing emergency situations, decision-makers need to obtain sufficient information and knowledge to make effective decisions. After analysing the characteristics of emergency knowledge management, we characterise knowledge management in emergency responses as quotation, manufacture, management and supply of a special product – emergency knowledge product. This paper presents a new product-based knowledge model that includes the agile knowledge supply chain, the emergency knowledge flow management and EKP production. This model aims at achieving agility and effective responses in emergency knowledge acquisition.

Keywords: emergency decision making; knowledge modelling; knowledge flow; knowledge product; agile supply chains; supply chain management; SCM; emergency management; knowledge management; emergency response; flow management; knowledge acquisition.

DOI: 10.1504/IJSSCI.2009.024939

International Journal of Services Sciences, 2009 Vol.2 No.2, pp.174 - 188

Published online: 04 May 2009 *

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