Title: Effects of environmental cues, satisfaction and affective commitment on extra-role behaviours

Authors: Jui Shiang Liu, Kuo-Hsiung Chang

Addresses: Department of Tourism, Providence University, Taiwan 10046, ROC; Graduate Institute of Recreation, Tourism, and Hospitality Management, National Chiayi University, Taiwan 10046, ROC. ' Department of International Business, Tunghai University, PO Box 953, Tunghai University, Taichung, Taiwan 407, ROC

Abstract: Though much research has been devoted to explore the extra-role behaviours (ERBs) in work organisations, little is known about its operation in leisure organisation settings. This research aims to examine whether environmental cues (design, ambient and social factors) in a leisure club provoke satisfaction and affective commitment, and further enact ERBs. A survey was conducted and 287 valid questionnaires were collected. The findings show that ambient and social interaction factors positively relate with satisfaction, design factors do not significantly associate with satisfaction, satisfaction fully mediates the relationship between the ambient factors and the affective commitment and affective commitment mediates the relationship between the satisfaction and the ERBs. Theoretical and managerial implications are provided.

Keywords: affective commitment; environmental cues; extra-role behaviours; satisfaction; leisure organisations; leisure clubs.

DOI: 10.1504/IJEBR.2009.024682

International Journal of Economics and Business Research, 2009 Vol.1 No.4, pp.381 - 399

Published online: 15 Apr 2009 *

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