Authors: Daniel Berg, Norman G. Einspruch
Addresses: Decision Sciences and Engineering Systems, Lally School of Management, Rensselaer Polytechnic Institute, 5015 CII, 110 8th Street, Troy, New York 12180-3590, USA. ' Department of Electrical and Computer Engineering, University of Miami, P.O. Box 248581, Coral Gables, FL 33124-8581, USA
Abstract: Using a technique called |Data Surface Mining| (DSM), data previously published in the business press were further analysed to characterise the similarities and differences between the Goods and Services Sectors; a summary of the results of these analyses is presented here. In addition, the issues of technology management especially relevant to the Services Sector are presented. These issues are of critical importance in light of the fact that the Services Sector represents more than 80% (GDP and/or employment) of the US economy and is of increasing importance in the global economy.
Keywords: technology management; services sector; goods sector; DSM; data surface mining.
International Journal of Services Technology and Management, 2009 Vol.11 No.4, pp.323 - 333
Available online: 10 Apr 2009 *Full-text access for editors Access for subscribers Purchase this article Comment on this article