Title: A framework to arrive at a unique performance measurement score for the balanced scorecard

Authors: M. Punniyamoorthy, R. Murali

Addresses: Production & Operations and Finance, Department of Management Studies, National Institute of Technology, Tiruchirappalli – 620 015, India. ' Department of Management Studies, National Institute of Technology, Tiruchirappalli – 620 015, India.

Abstract: For any business activity, it is essential to identify the required performance measures which have strategic implications. The Balanced Scorecard (BSC) is a very useful performance measurement system. But there is no distinction made with regard to the importance provided to the perspectives under BSC. Furthermore, for some metrics, the actual performance may be greater than the targeted performance and for some, it is less. This makes it unclear for decision makers whether the firm had achieved the strategic intent in totality or not. In this article, the weightages for the perspectives and subcriteria are arrived at through the fuzzy Analytical Hierarchy Process (AHP) and an analytical expression developed by the author. This model further helps in arriving at a unified score to portray the overall performance of the organisation. The developed model is validated through a real-life example.

Keywords: performance score; balanced scorecard; BSC; fuzzy analytical hierarchy process; fuzzy AHP; financial factors; nonfinancial factors; performance measurement.

DOI: 10.1504/IJDATS.2009.024296

International Journal of Data Analysis Techniques and Strategies, 2009 Vol.1 No.3, pp.275 - 296

Published online: 31 Mar 2009 *

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