Title: Experiences of Australian firms in implementing ISO 9001: a comparison of the 1994 and 2000 versions

Authors: Daniel I. Prajogo

Addresses: Department of Management, Monash University, P.O. Box 197, Caulfield East, VIC 3145, Australia

Abstract: This paper investigates the experiences of Australian firms in implementing ISO 9001, comparing the 1994 and 2000 versions. The survey data was taken from a sample of 326 Australian firms which were registered on the Joint Accreditation System Australia and New Zealand (JAS-ANZ). Several key findings have been identified from the study. In general, there is no significant difference between the two versions of ISO 9001 with respect to the firms| reasons for seeking certification and their approaches to implementing the international standard. More interesting is the significant difference between the two versions in terms of their implementation difficulty, with the 2000 version was easier to implement. However, the 2000 version was perceived by firms to have made less impact than did the 1994 version. Finally, and perhaps on a more positive note, firms indicated that they experienced few difficulties in transitioning from the 1994 version to the 2000 version.

Keywords: ISO 9001; reasons; implementation; impacts; difficulties; transition; Australia; quality management; quality standards; quality certification.

DOI: 10.1504/IJPQM.2009.024218

International Journal of Productivity and Quality Management, 2009 Vol.4 No.4, pp.383 - 399

Published online: 30 Mar 2009 *

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