Authors: Nick Bontis, Alexander Serenko
Addresses: DeGroote School of Business, McMaster University, Hamilton, ON L8S 4M4, Canada. ' Faculty of Business Administration, Lakehead University, Thunder Bay, ON P7B 5E1, Canada
Abstract: Long-term healthcare organisations significantly benefit from Knowledge Management (KM). However, the extant literature has little empirical support for this statement. Using the KM instrument developed by Bontis and Fitz-enz (2002), this paper extends prior studies by evaluating behaviours within a not-for-profit context over several years. As such, it tests a comprehensive causal model that illustrates the inputs and outputs of effective KM. Longitudinal data was collected during three temporal periods which provides unique insight related to the optimal strength of each causal link over time. These results also broaden the initial findings developed by Bontis and Fitz-enz.
Keywords: KM; knowledge management; intellectual capital; long-term healthcare.
International Journal of Technology Management, 2009 Vol.47 No.1/2/3, pp.250 - 271
Published online: 26 Mar 2009 *Full-text access for editors Access for subscribers Purchase this article Comment on this article