Title: Managing, measuring and reporting knowledge-based resources in hospitals

Authors: Miltiadis D. Lytras, Patricia Ordonez de Pablos

Addresses: Department of Computer Engineering and Informatics, University of Patras, Argolidos 40-42, 153-44 Gerakas, Attica, Greece. ' Facultad de Ciencias Economicas, Department Business Administration and Accountability, The University of Oviedo, Avd del Cristo, s/n, 33.071 Oviedo – Asturias, Spain

Abstract: The paper firstly analyses the importance of knowledge-based resources for the achievement of a competitive advantage for the firm. Additionally, the paper also addresses the strategic significance of this type of intangible resources in hospitals. Secondly, the paper argues that ||what is measured is managed|| and, therefore, proposes specific indicators to measure the different types of knowledge-based resources that exist in a hospital. Finally, the paper presents major conclusions and the implications for knowledge management.

Keywords: healthcare industry; hospitals; intellectual capital disclosure; knowledge-based resources; knowledge management; measurement; intangible resources; indicators.

DOI: 10.1504/IJTM.2009.024116

International Journal of Technology Management, 2009 Vol.47 No.1/2/3, pp.96 - 113

Published online: 26 Mar 2009 *

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