Authors: C. Sudhahar, R. Suresh Premil Kumar, V. Senthil, S.R. Devadasan, R. Murugesh
Addresses: Department of Mechanical Engineering, Noorul Islam College of Engineering, Kumaracoil, Thuckalay, 629180, Tamil Nadu, India. ' Department of Mechanical Engineering, Marthandam College of Engineering and Technology, Kuttakuzhi, 629177, Tamil Nadu, India. ' Department of Mechanical Engineering, Coimbatore Institute of Technology, Coimbatore, 641014, Tamil Nadu, India. ' Department of Production Engineering, P.S.G. College of Technology, Coimbatore, 641004, Tamil Nadu, India. ' James College of Engineering and Technology, Navalkadu, 629852, Tamil Nadu, India
Abstract: The three fields that dominate the modern organisational scenario are Total Quality Management (TQM), Information Technology (IT) and Web Engineering (WE). Yet it appears that, so far, no model has been brought out to link these fields. In this context, this paper reports the development and evaluation of a model called Web-based Quality Function Deployment (WQFD). WQFD enables the integration of web engineering facilities with QFD. QFD facilitates the translation of customers| voices into technical languages. But its usage is limited to the internal members of the organisation. WQFD overcomes this deficiency by using experts from both within and outside the organisations to participate and share knowledge in translating customers| voices into technical languages. After its development, WQFD was demonstrated to the practitioners. Their reactions indicated its favourable practical receptivity.
Keywords: total quality management; TQM; quality function deployment; web based QFD; house of quality; information technology; web engineering; voice of the customer.
International Journal of Business Information Systems, 2009 Vol.4 No.3, pp.360 - 385
Published online: 25 Mar 2009 *Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article