Title: Cost of quality for an automotive industry: a survey and findings

Authors: H.K. Sim, Mohamed Khaled Omar, Y.J. Kong Jackie, C.S. Bong

Addresses: Centre for Computer Aided Design and Knowledge Manufacturing (CCADKM), Multimedia University, Jalan Ayer Keroh Lama, Melaka 75450, Malaysia. ' Centre for Computer Aided Design and Knowledge Manufacturing (CCADKM), Multimedia University, Jalan Ayer Keroh Lama, Melaka 75450, Malaysia. ' Centre for Computer Aided Design and Knowledge Manufacturing (CCADKM), Multimedia University, Jalan Ayer Keroh Lama, Melaka 75450, Malaysia. ' Besi APac Sdn. Bhd. 3, Jalan 26/7, Section 26, Selangor, Shah Alam 40000, Malaysia

Abstract: The application of Cost of Quality (COQ) in organisation is the key approach towards producing price competitive quality product. The COQ may be generally divided into three categories: Prevention, Appraisal and Failure (PAF) costs, or the so-called PAF model. This study attempts to identify the allocation of quality cost and improvements achieved from the application of COQ in Malaysian manufacturing industry. Mailed questionnaire was sent to 100 companies in the automotive sector. Our study provides encouraging results by indicating that the automotive and supportive industries in Malaysia are in the right track towards improving their organisation performance.

Keywords: quality costs; survey; automotive costs; automobile industry; support industries; cost of quality; CoQ; Malaysia; automotive manufacturing.

DOI: 10.1504/IJMTM.2009.023960

International Journal of Manufacturing Technology and Management, 2009 Vol.17 No.4, pp.437 - 452

Published online: 22 Mar 2009 *

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