Title: Business excellence and governance: the drive for integration

Authors: Siham El-Kafafi

Addresses: The Faculty of Business, Manukau Institute of Technology, Private Bag 94006, Manukau City, Auckland, New Zealand

Abstract: World class corporate governance is becoming a stakeholder imperative. There is a pressure for best practice governance to be a key success factor for organisations| long term survival. This paper seeks to find alignments between corporate governance and quality management. The governance emphasis on structural innovation, growth in organisational values and stakeholder perspectives is compared to total quality management emphasis on customer satisfaction, process control and continuous performance improvement. The emerging debates in both fields of enquiry are explored.

Keywords: business excellence; corporate governance; best practice; TQM; total quality management; organisational values; stakeholder perspectives; customer satisfaction; process control; continuous improvement.

DOI: 10.1504/WREMSD.2009.023757

World Review of Entrepreneurship, Management and Sustainable Development, 2009 Vol.5 No.2, pp.120 - 131

Published online: 10 Mar 2009 *

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