Title: Use cases and personas: uses in service sector simulation development

Authors: Roger W. McHaney

Addresses: Department of Management, College of Business Administration, Kansas State University, Manhattan, KS 66506-0507, USA

Abstract: Use cases and personas are systems design tools applied to user interface creation for representing human behaviour. This paper moves these tools to simulation design, where human factors are a key component. This paper presents examples showing how personas and use cases are complementary in interface design then demonstrates how the same tools can be adapted to specify actions of human interaction with system components within the simulation modelling process. These adapted tools, simplementation case diagrams and persims, offer strengths appropriate for simulation projects where complex human behaviours must be captured, scaled and represented within the model.

Keywords: user interaction design; use cases; personas; services simulation; DES; discrete event simulation; persims; simplementation case diagrams; human factors; service variability; model scale; scaling; modelling; complex behaviours; human behaviour.

DOI: 10.1504/IJSPM.2008.023687

International Journal of Simulation and Process Modelling, 2008 Vol.4 No.3/4, pp.264 - 279

Published online: 07 Mar 2009 *

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