Title: Designing a knowledge-based tourism information system

Authors: Laurence Noel, Olivier Carloni, Nicolas Moreau, Stephanie Weiser

Addresses: Department of Information and Communication Sciences, Paris 8 University – MSH Paris Nord, St Denis, France. ' Department of Computer Science, LIRMM, Montpellier, France. ' Department of Computer Science, LIRMM, Montpellier, France. ' Department of Applied Linguistics, Paris 10 University – MoDyCO, Nanterre, France

Abstract: The goal of the Eiffel project is to design a knowledge-based information system that can be used by tourism organisations, both, to manage their resources and to promote them on a web portal. In this paper, we define and analyse two types of processes: first, the integration of data into the knowledge-base (internalisation process) and second, the communication of data from the knowledge base on a web portal (externalisation process). We describe how knowledge acquisition techniques and inference services can be used to alleviate tourism experts| annotation tasks and control the validity of the data imported into the knowledge base. Then, we analyse how semantic data can be used to provide targeted information and interactions so as to improve exploratory search on the web portal.

Keywords: knowledge management; information extraction; conceptual graphs; exploratory search; interface design; semantic web; tourism information systems; web portals; resource management; knowledge acquisition; internet.

DOI: 10.1504/IJDCET.2008.020132

International Journal of Digital Culture and Electronic Tourism, 2008 Vol.1 No.1, pp.1 - 17

Published online: 29 Aug 2008 *

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